VaultSage基礎架構驅動

Nurie Mango

全通路客服，重新構想

VaultSage驅動的AI客戶互動自動化。將WhatsApp、電子郵件、LINE、Facebook Messenger和Instagram統一到一個智慧收件箱。

核心功能

Consolidate WhatsApp, Email, LINE, Facebook Messenger, and Instagram into a single intelligent inbox. No more context-switching between platforms.

VaultSage reads your knowledge base and drafts contextual responses. The AI understands your products, policies, and past interactions.

Every AI-drafted response requires human approval. Full audit trail ensures compliance and accountability across your CS team.

Intelligent routing identifies complex issues and escalates to the right specialist, with full conversation context preserved.

Link your WhatsApp Business, Email, LINE Official, FB Messenger, and Instagram accounts in minutes.

Drop your FAQs, product docs, and policies into VaultSage. The AI instantly indexes and understands them.

Incoming messages are analyzed and matched against your knowledge base. The AI drafts responses grounded in your actual documents.

Your team reviews each draft, edits if needed, and approves. Every interaction is logged for compliance.

FAQ

Nurie Mango支援哪些通訊通路？

Nurie Mango將五大通路統一到一個智慧收件箱：WhatsApp、電子郵件、LINE、Facebook Messenger和Instagram。所有客戶對話都在單一介面中管理。

AI驅動的回覆草稿是如何運作的？

當客戶訊息到達時，VaultSage的AI會讀取您的知識庫（FAQ、產品文件和政策），並起草情境回覆。每個AI草稿在發送前都需要人工審核，確保準確性和合規性。

AI回覆有人工監督嗎？

是的。Nurie Mango採用人機協作工作流程。每個AI草稿回覆在發送前都必須經過團隊成員的審查和批准。維護完整的稽核軌跡以確保合規。

智慧升級路由是如何運作的？

Nurie Mango的AI能識別需要專家處理的複雜問題，並自動將其路由到合適的團隊成員。為實現無縫交接，完整的對話上下文會被保留。

使用您自己的資料體驗Nurie Mango。