Nurie Mango

Omni-Channel CS, Reimagined

AI customer engagement automation powered by VaultSage. Unifies WhatsApp, Email, LINE, Facebook Messenger, and Instagram into one intelligent inbox.

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Key Features

Unified inbox across 5+ channels

Consolidate WhatsApp, Email, LINE, Facebook Messenger, and Instagram into a single intelligent inbox. No more context-switching between platforms.

AI-drafted responses grounded in your docs

VaultSage reads your knowledge base and drafts contextual responses. The AI understands your products, policies, and past interactions.

Human-in-the-loop with full audit trail

Every AI-drafted response requires human approval. Full audit trail ensures compliance and accountability across your CS team.

Smart escalation routing

Intelligent routing identifies complex issues and escalates to the right specialist, with full conversation context preserved.

How It Works

Connect Your Channels

Link your WhatsApp Business, Email, LINE Official, FB Messenger, and Instagram accounts in minutes.

Upload Your Knowledge Base

Drop your FAQs, product docs, and policies into VaultSage. The AI instantly indexes and understands them.

AI Starts Drafting

Incoming messages are analyzed and matched against your knowledge base. The AI drafts responses grounded in your actual documents.

Review, Approve, Send

Your team reviews each draft, edits if needed, and approves. Every interaction is logged for compliance.

FAQ

Frequently Asked Questions

What communication channels does Nurie Mango support?

Nurie Mango unifies five major channels into one intelligent inbox: WhatsApp, Email, LINE, Facebook Messenger, and Instagram. All customer conversations are consolidated in a single interface.

How does AI-powered response drafting work?

When a customer message arrives, VaultSage's AI reads your knowledge base — FAQs, product docs, and policies — and drafts a contextual response. Every AI draft requires human approval before sending, ensuring accuracy and compliance.

Is there human oversight for AI responses?

Yes. Nurie Mango uses a human-in-the-loop workflow. Every AI-drafted response must be reviewed and approved by a team member before being sent. A full audit trail is maintained for compliance.

How does smart escalation routing work?

Nurie Mango's AI identifies complex issues that require specialist attention and automatically routes them to the right team member, preserving the full conversation context for seamless handoffs.

Book a Demo

See Nurie Mango in action with your own data.

Book a Demo